This Privacy Policy describes the policies and procedures of ICP Technologies Pvt Ltd on the collection, use, and disclosure of user information when companies, distributors, and sales representatives use the services provided through the Connect Force platform. It also outlines your privacy rights and how applicable data protection laws safeguard your information.

We use your personal data to operate, support, and enhance the Connect Force service. By using the platform either via the web or mobile you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect:

• Personal Identifiers: Name, mobile number, employee ID, email address, company or distributor affiliation, and user role.
• Location Data: Real-time GPS data is collected from the sales representative’s mobile device to enable route tracking, task validation, and visit monitoring.
• Device and Usage Data: IP address, device type, operating system, app activity logs, and browser type.
• Uploaded Media: Photos captured via the mobile app (e.g., outlet photos, receipts) and documents uploaded via the web interface.
• Business Data: Activity reports, task completion status, performance data, and communication logs.

2. How We Collect Information:

• Account Creation: User accounts are created and managed by the company administrator; self-registration is not permitted.
• Mobile and Web Interaction: Information is automatically collected when users interact with the mobile or web versions of Connect Force.
• Permissions-Based Collection: Users are prompted to grant necessary permissions such as location and camera access for full functionality.
• User Uploads: Users may submit images and documents voluntarily during task reporting and workflow processes.

3. How We Use Your Information:

• Assign sales tasks and routes to sales representatives.
• Track real-time location to verify field visits and ensure route accuracy.
• Generate performance dashboards and business analytics.
• Facilitate internal audits and maintain compliance.
• Improve functionality, reliability, and user experience.
• Investigate issues, prevent fraud, and ensure security.
• Retain records for business continuity and legal compliance.

4. Information Sharing and Disclosure:

• We do not sell or rent your personal data to third parties.
• • Internally: With your employer or distributor for operational purposes like task management and performance evaluation.
• • For Legal Reasons: If required by law, regulation, or legal process.
• • For System Operations: With service providers involved in hosting, analytics, and security, who are bound by confidentiality obligations.
• Location data and performance-related insights are made available within the platform for authorized users such as supervisors and managers.

5. Data Retention:

• We retain personal and usage data only as long as necessary to:
• • Fulfill the purposes for which it was collected
• • Comply with legal, regulatory, and auditing requirements.
• • Improve the system’s performance and security.
• Location and usage data may be stored for extended periods where necessary for business intelligence or incident investigation.

6. Data Security:

• All information is stored on security.
• Access is strictly restricted to authorized personnel.
• We regularly monitor our systems for vulnerabilities and apply updates to protect data from unauthorized access, misuse, or disclosure.

7. User Rights and Account Management:

• Users may request access to or correction of their personal data by contacting their administrator.
• Account deactivation must be formally approved by the company or distributor’s authorized representative.
• Deactivated accounts will retain historical records for audit and business continuity purposes, unless deletion is explicitly requested and legally permitted.

8. Permissions and Mobile Access:

• The mobile app may request access to:
• • Location : to track field activity and task location validation.
• • Camera : to capture task-related photos.
• • Storage : to upload images or documents to the system.
• These permissions are required for the app to function as intended. You may revoke permissions via device settings; however, certain features may then be limited.

9. Data Security:

• At present, we do not use browser cookies or third-party tracking technologies in Connect Force.
• Any future implementation will be clearly communicated, and this policy will be updated accordingly.

10. Updates to This Policy:

• We may update this Privacy Policy from time to time.
• If we make significant changes, we will notify users through the application or website.
• Continued use of Connect Force after such changes will constitute acknowledgment and acceptance of the updated terms.

11. Contact Us:

• If you have any questions or concerns regarding this Privacy Policy, please contact us at compliance@icptechno.com.
• By using the Connect Force system and mobile application, you give consent to this Privacy Policy and agree to its terms and conditions.